Indira Gandhi International Airport adjudged world’s best airport

Delhi’s Indira Gandhi International Airport (IGIA) has been adjudged the world’s best airport for the year 2014.

In this regard, Airports Council International (ACI) presented the Airport Service Quality (ASQ) award to IGIA under the category of handling 25 to 40 million passengers per annum.

IGIA had scored 4.90 on a scale of 5 points measured by 300 members of the ACI ASQ benchmarking programme. It should be noted that, IGIA has bettered its ranking from second position for three consecutive years 2011, 2012 and 2013 to emerge on top in 2014.

Airport Service Quality (ASQ) is the key to understanding how to increase passenger satisfaction and improve business performance. While the ACI is a trade association of the world’s airports and was founded in 1991.

About Indira Gandhi International Airport (IGIA)

  • IGIA is run by Delhi International Airport Limited (DIAL), a joint venture between the Airports Authority of India (AAI) and GMR Group-led consortium which include Fraport and Malaysia Airports Holdings Berhad.
  • The airport was developed under the public-private partnership (PPP) mode. The mandate for DIAL was to finance, design, build, operate and maintain IGIA for 30 years, along with an option to extend it for another 30 years.
  • Presently, IGIA hosts 6 domestic carriers, 56 international carriers and also has the capacity to handle the gigantic aircrafts like Airbus A380.

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