PM Narendra Modi launches PRAGATI platform for redressal of grievances

Prime Minister Narendra Modi on 25 March 2015 launched Pro-Active Governance and Timely Implementation (PRAGATI) platform.

PRAGATI is a multi-purpose and multi-modal platform aimed at addressing grievances of common man. It also aims at simultaneously monitoring and reviewing important Union government programmes and projects as well as projects flagged by State Governments.

It is an innovative project in e-governance and good governance and accountability with real-time presence and information exchange among the key stakeholders.

Key features of PRAGATI

  • Designed in-house by the Prime Minister’s Office (PMO) team with the help of National Informatics Center (NIC).
  • Uniquely bundles three latest technologies including Digital data management, geo-spatial technology and video-conferencing.
  • Three-tier system that brings PMO, Union Government Secretaries, and Chief Secretaries of the States at one stage. Thus, offers a unique combination in the direction of cooperative federalism.
  • Prime Minister can directly discuss the issues with the concerned Central and State officials with full information and latest visuals of the ground level situation.
  • The system will work on strengthen and re-engineer the data bases of Centralized Public Grievance Redress And Monitoring System (CPGRAMS) along with Project Monitoring Group (PMG) and the Ministry of Statistics and Programme Implementation.

On a monthly basis, Prime Minister will interact with bureaucrats i.e. on fourth Wednesday of every month at 3.30 PM- called as PRAGATI Day.

Issues to be flagged before the PM will be picked up from the available database regarding Public Grievances, pending Projects and on-going Programmes. These issues will uploaded seven days prior to the PRAGATI day.

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