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Union Government launches Smart Consumer mobile App & OCMC for speedy redressal of consumer grievances

The Union Government has launched ‘Smart Consumer’ mobile App and an ‘Online Consumer Mediation Centre (OCMC)’ to provide speedy redressal of consumer grievances.

Apart from this, a helpline 14404 was also launched for consumer related grievances on the occasion of National Consumer Day (24th December).

 Key facts
  • The OCMC has been launched in association with Bengaluru based National Law School of India University (NLSIU) to provide speedy redressal of consumer grievances in New Delhi.
  • The basic purpose of this Centre is to encourage consumers and companies to go for pre-litigation and provide them with an option to settle disputes amicably.
  • Initially, the OCMC deal with only deal with cases related to e-commerce companies. It will also facilitate online and even physical mediation between consumers and companies.

Besides, microsite based on the theme “Digitally Safe Consumer Campaign” was also launched. It will help consumers for being vigilant and not falling prey to cyber frauds.

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