Department of Posts Current Affairs

Tripartite MoU signed for broadband services to Post Offices

A tripartite Memorandum of Understanding has been signed between BBNL, Department of Posts and BSNL to provide broadband connectivity of BharatNet to Post Offices in rural areas.

BSNL would provide broadband services. The infrastructure expenses and the operational expenses would be paid by the Department of Posts. BBNL would facilitate and coordinate the entire project.

BharatNet

BharatNet is Centre’s rural internet connectivity programme which is implemented by Bharat Broadband Network Limited (BBNL). It is world’s largest rural broadband connectivity programme using Optical fibre. Bharat Net seeks to connect all of India’s households, particularly the rural areas, through demand, affordable broadband connectivity of 2 Mbps to 20 Mbps to realise the vision of Digital India. The project is being funded by Universal service Obligation Fund (USOF). The three-phase implementation under the BharatNet project is:

  • Under the first phase, one lakh gram panchayats would be provided connectivity by laying underground optic fibre cable (OFC) lines by March 2017. This phase is nearing its completion.
  • Under the second phase, connectivity will be provided to all 2,50,500 gram panchayats in the country. It is to be completed by December 2018.
  • Under the third phase from 2018 to 2023, state-of-the-art, future-proof network, including fiber between districts and blocks would be created.

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Union Government launches toll free number for postal complaints

The Union Government has launched a toll free number ‘1924’ to registered postal complaints.  The service has been launched Department of Posts (DoP).

It was launched after Government had introduced Twitter Sewa for redressal of telecom and postal grievances.

Key Facts

  • Initially, the service will be operational for 12 hours on working days between 0800 hrs to 2000 hrs.
  • The service will address complaints within 24 hours unless they are related to policy matters.
  • It will be available in three languages viz. Hindi, English and Malayalam. In future, the service will start services in all scheduled languages.
  • The complaints received on the toll free number will be registered in Computerised Customer Care (CCC) Centre portal by the operators at the Dak Bhawan.
  • Besides, while registering the complaint 11 digits ticket number would be provided to the complainants.
  • If the complaint is already registered, the operators will provide the status of complaint to as viewed in CCC portal.

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