Department of Posts Current Affairs

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Tripartite MoU signed for broadband services to Post Offices

A tripartite Memorandum of Understanding has been signed between BBNL, Department of Posts and BSNL to provide broadband connectivity of BharatNet to Post Offices in rural areas.

BSNL would provide broadband services. The infrastructure expenses and the operational expenses would be paid by the Department of Posts. BBNL would facilitate and coordinate the entire project.


BharatNet is Centre’s rural internet connectivity programme which is implemented by Bharat Broadband Network Limited (BBNL). It is world’s largest rural broadband connectivity programme using Optical fibre. Bharat Net seeks to connect all of India’s households, particularly the rural areas, through demand, affordable broadband connectivity of 2 Mbps to 20 Mbps to realise the vision of Digital India. The project is being funded by Universal service Obligation Fund (USOF). The three-phase implementation under the BharatNet project is:

  • Under the first phase, one lakh gram panchayats would be provided connectivity by laying underground optic fibre cable (OFC) lines by March 2017. This phase is nearing its completion.
  • Under the second phase, connectivity will be provided to all 2,50,500 gram panchayats in the country. It is to be completed by December 2018.
  • Under the third phase from 2018 to 2023, state-of-the-art, future-proof network, including fiber between districts and blocks would be created.


Union Government launches toll free number for postal complaints

The Union Government has launched a toll free number ‘1924’ to registered postal complaints.  The service has been launched Department of Posts (DoP).

It was launched after Government had introduced Twitter Sewa for redressal of telecom and postal grievances.

Key Facts

  • Initially, the service will be operational for 12 hours on working days between 0800 hrs to 2000 hrs.
  • The service will address complaints within 24 hours unless they are related to policy matters.
  • It will be available in three languages viz. Hindi, English and Malayalam. In future, the service will start services in all scheduled languages.
  • The complaints received on the toll free number will be registered in Computerised Customer Care (CCC) Centre portal by the operators at the Dak Bhawan.
  • Besides, while registering the complaint 11 digits ticket number would be provided to the complainants.
  • If the complaint is already registered, the operators will provide the status of complaint to as viewed in CCC portal.


India Post Payments Bank Limited incorporated

The India Post Payments Bank Limited (IPPBL) has received the Certificate of Incorporation from the Registrar of Companies, Ministry of Corporate Affairs under the Companies Act 2013.

IPPBL would be the first PSU under the Department of Posts (DoP). With the incorporation, the Board of the IPPBL is likely to be constituted soon.

Key Facts

  • The incorporation of the IPPB Ltd paves the way for it to begin hiring of banking professionals to set up the bank and begin its operations in 2017.
  • The DoP is expected to complete the roll out of its branches all over the country by September 2017. This could be the fastest roll out for a bank anywhere in the world.

About India Post Payments Bank (IPPB)

  • The Union Government has given its approval for setting up IPPB as a Public Limited Company under the DoP with 100% Government of India (GOI) equity.
  • The DoP had received the “in-principle approval” of the RBI in September 2015 to set up the IPPB. The project will be rolled out in a phased manner in the entire country.
  • The IPPB will leverage DoP’s network, resources and reach to make low-cost, quality and simple financial services easily accessible to customers in the country.

Benefits of IPPB

  • Further the cause of financial inclusion by providing basic banking, remittance services and payments services to customers.
  • Facilitate spread of financial services like insurance, pensions, mutual funds to customers especially from rural areas and the unbanked and under-banked segments.
  • Generate opportunities for propagating financial literacy across the country by using state of the art banking and payments technology.
  • Generate new employment opportunities for skilled banking professionals.
  • Encourage citizens to move towards a cashless economy by creating the largest bank network in the world in terms of accessibility.
For more details: Payment Banks