The Income Tax (IT) department has launched electronic grievance redressal system ‘e-nivaran’ to fast track taxpayer grievances and ensure early resolution of their complaints.
In this regard, a separate and dedicated window for grievance redressal has been launched in the Income Tax Business Application (ITBA).
- The e-nivaran system also called as unified grievance management system seeks to integrate all online and physical complaints gathered by the department.
- The complaints at this platform will be monitored by the Assessing Officer upto the supervisory officers in a paperless environment.
- The system records the origin of the grievance on the electronic platform and also keeps tracking it till it reaches its logical conclusion for final resolution.
- It will also ensure that grievances related to any section or domain of the IT department is transferred quickly to the concerned department.