Postal Services Current Affairs

Union Government to use post offices to distribute pulses

The Union Government has decided to utilise the vast network of post offices across the country to sell subsidised pulses.

The decision was taken during the meeting of the inter-ministerial committee on prices of essential commodities headed by Consumer Affairs Secretary.

The committee reviewed

  • The availability and prices of essential commodities, especially pulses.
  • The prices of pulses, sugar and other essential commodities.

The committee decided to release more gram (chana) from buffer stock to ensure its availability through retail distribution at reasonable prices during the festive season.

Why post offices will distribute pulses?

  • The purpose of this move is to ensure that there is no shortage of the pulses during the ongoing festival season.
  • The postal networks will fill the gap of absence of government outlets in the States for the distribution of pulses, mainly, tur, urad and chana.
  • It will help government to leverage strong network of around 1.54 lakh post offices in the country, of which 1.39 lakh are in rural areas.
  • It will help government to release more pulses from buffer stock and sell it at subsidised prices to protect consumers from high prices.

In order to protect consumers from high prices, Central Government has been releasing tur and urad from its buffer stocks to state governments as well as government agencies like NAFED and Mother Dairy for retail distribution at a subsidised rate.

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Union Government launches toll free number for postal complaints

The Union Government has launched a toll free number ‘1924’ to registered postal complaints.  The service has been launched Department of Posts (DoP).

It was launched after Government had introduced Twitter Sewa for redressal of telecom and postal grievances.

Key Facts

  • Initially, the service will be operational for 12 hours on working days between 0800 hrs to 2000 hrs.
  • The service will address complaints within 24 hours unless they are related to policy matters.
  • It will be available in three languages viz. Hindi, English and Malayalam. In future, the service will start services in all scheduled languages.
  • The complaints received on the toll free number will be registered in Computerised Customer Care (CCC) Centre portal by the operators at the Dak Bhawan.
  • Besides, while registering the complaint 11 digits ticket number would be provided to the complainants.
  • If the complaint is already registered, the operators will provide the status of complaint to as viewed in CCC portal.

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