The Union Government has launched Urja Mitra Helpline through which customers can get information on power outages from distribution companies by dialing 14401.
The helpline was launched by the Department of Telecom (DoT) of the Union Ministry of Communications and Information Technology
- Urja Mitra Helpline is for pan-India usage to send information through voice calls and SMSes.
- The information will apprise customers about power situation in their area so that they can plan accordingly.
- It is a mandatory service, which will be provided by all the telecom operators.
Besides, Power Finance Corporation (PFC) on behalf of the Union Power Ministry has developed Urja mobile app. It will enhance consumer connect with power distribution companies. Using it consumers can get information on outages, complaint redressal, timely release of connections, and power reliability, among others.