ICICI bank launches voice password facility for users
India’s largest private sector lender Industrial Credit and Investment Corporation of India (ICICI) Bank has launched voice password facility for users.
This service will facilitate its customers to make transactions using their voice rather than using traditional means of authentication like entering id and password.
The voice recognition service authenticates customers based on their speech patterns and allows them to execute banking transactions through the bank’s call centre. Thus in this case of transaction customers voice will act as the password through the call centre.
The technology solution behind ICICI bank’s voice password facility works on unique voice prints which comprise over 100 characteristics. It also includes voice modulation, accent speed and pronunciation which are impossible to imitate.
This voice print will be stored and matched whenever the customer calls from the registered mobile. Thus it will provide highest security potential to its customers.
Over 33 million savings bank and credit card customers of ICICI bank will be able to use the service.