J&K gets grievance redressal system

Manoj Sinha, Lieutenant-Governor of Jammu and Kashmir recently launched a new grievance redressal portal. The newly launched portal will be linked to the Union government’s grievance mechanism.

About the grievance redressal system

An effective grievance redressal mechanism is the lifeblood of any good governance system and the aforesaid mechanism must be the top priority for any Government. A common citizen wants a sympathetic, courteous, responsive, and helpful administrative setup who listens to their problems and tackle it. The Integrated Grievance Redress and Monitoring System will be first launched on a pilot basis in selected districts of Jammu & Kashmir which are, Jammu, Srinagar, and Reasi. In the remaining districts, it will be rolled out by 2 October. The stated system is said to replace the current portal launched by the government in 2018. After the launch, it will be first-ever grievance redressal system which will be linked with central government portal called CPGRAMS. 

What is CPGRAMS?

CPGRAMS is the abbreviated form of Centralized Public Grievance Redress and Monitoring System. The system was first created in June 2007 by the Department of Administrative Reforms and Public Grievances. The headquarter is in New Delhi and Prime Minister of India is the supreme head. 

Feature of the system

Any Indian national can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments under this system. Grievances can be submitted to all-important portfolio ministers and departments.