Mukhya Mantri Seva Sankalp Helpline ‘1100’ launched in Himachal Pradesh
Himachal Pradesh Chief Minister Jai Ram Thakur has launched Mukhya Mantri Seva Sankalp Helpline ‘1100’ (Chief Minister’s Service Resolution Helpline) for speedy and time-bound redressal of public grievances using modern technology. By calling this helpline common citizens of state will be able to resolve their complaints and problems.
With the launch of Mukhya Mantri Seva Sankalp Helpline Himachal Pradesh has now become 4th state in country to provide this facility. So far this facility is available in Uttarakhand, Madhya Pradesh and Uttar Pradesh.
About Mukhya Mantri Seva Sankalp Helpline
Objective: The main focus of state government is to ensure that issues, problems and grievances of general public were redressed at earliest and in a time-bound manner. For this purpose state government has issued a toll-free number 1100 of this helpline.
The Seva Sankalp helpline is started in the new premises of Municipal Corporation Shimla. With the launch of Helpline, Himachal’s common man does not have to come to Shimla to meet Chief Minister or Ministers due to domestic or minor problems as now anyone can register a complaint on 1100 number from a mobile phone sitting at home.
Around 56 departments and 6500 officers working under government have been linked to Chief Minister’s Service Resolution Helpline by Geo Mapping and Geo Tagging. Thus this will make the process of government work paperless.
Helpline will function 6 days a week (Monday-Saturday) from 7 am to 10 pm and the call center will be able to file 40 complaints simultaneously.
Every complaint will be resolved within a period of 7-14 days. Strict action will be taken on delay in resolving the complaint of people.
CM Thakur would himself regularly monitor the progress of helpline. He will sit at helpline center every month and will review solutions to the problems related to their respective departments.