112 helpline Current Affairs - 2020

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Home Ministry, UN Women Launches Campaign to End Violence Against Women

Union Ministry of Home Affairs in collaboration with UN Women launched an awareness campaign to end violence against women.  As part of campaign a ‘UNiTE to End Violence Against Women’ Metro was flagged of at the Sultanpur Metro station in New Delhi.  The flag-off took place as part of 16 Days of Activism ‘Orange The World’ global campaign, which is being observed ahead of ‘International Day for the Elimination of Violence Against Women’, marked annually on 25 November and will continue till International Day of Human Rights on December 10.

Key Highlights

As part of campaign, people would be made aware about India’s single emergency helpline 112. It is an internationally recognised emergency number used in several countries. Currently, the 112 services are available in 27 States/Union Territories.

The 112 service can be reached through voice call, SMS, email, 112 India App, respective state’s 112 websites and with even the panic button on mobile phones.

Dialing the ‘112’ number will provide an IT-based response system for timely dispatch of 1st responders (such as police, ambulance, fire etc.) to the location of distressed person, which is identified through Global Positioning System (GPS) or location based services of mobile phone.

The 112 India App and the emergency response support system has been developed in-house by Centre for Development of Advanced Computing (CDAC). The 112 India mobile app has a unique integrated ‘shout’ facility which allows immediate assistance from verified volunteers in proximity to distressed person.

About UN Women

It is the UN organisation dedicated to gender equality and empowerment of women. UN Women, a global champion for women and girl was established in July 2010 and became operational in January 2011 to accelerate progress on meeting their needs worldwide. It supports Member States of United Nations to set global standards for achieving gender equality. It also works with governments and civil society to design policies, laws, services, and programmes needed to ensure that standards are effectively implemented and truly benefit women and girls worldwide.

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Emergency Response Support System (ERSS) launched in 16 States and UTs

The 112 helpline which was earlier launched in Himachal Pradesh and Nagaland was launched in 16 states and UTs by Union Home Minister Rajnath Singh under the Emergency Response Support System (ERSS).

The 16 states and Union Territories where the helpline was launched were Andhra Pradesh, Uttarakhand, Punjab, Kerala, Madhya Pradesh, Rajasthan, Uttar Pradesh, Telangana, Tamil Nadu, Gujarat, Puducherry, Lakshadweep, Andaman, Dadar and Nagar Haveli, Daman and Diu, Jammu and Kashmir.

Emergency Response Support System (ERSS)

The Emergency Response Support System (ERSS) integrates police (100), fire (101) and women (1090) helpline numbers into a single 112 helpline number and the process is on to integrate the health emergency number (108) soon.

To access the ERSS the person can dial ‘112’ on a phone. The person can also press the power button of a smartphone three times quickly to send a panic call to the Emergency Response Centre or long press the ‘5’ or ‘9’ key to activate the panic call from the normal phone.

The ERSS can also be accessed through  ‘112’ India mobile app, which is available free on Google Play Store and Apple Store or log onto the ERSS website for the respective state and send an emergency email or SOS alert to state Emergency response centre.

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