AirSewa Current Affairs
The Union Ministry of Civil Aviation has notified Draft Passenger Charter defining rights for air passengers. It aims to improve hassle-free air travel experience of air passengers in the country.
Salient Features of draft
Passenger can cancel air ticket within 24 hours of booking it and if provided travel is to take place after 96 hours, then passenger will be able to cancel ticket without any charge. The cancellation charges will be not more than sum of basic fare and fuel surcharge.
Passenger must be informed about flight cancellation between two weeks and 24 hours before flight. The airline must either offer alternative flight that departs within two hours of scheduled departure of flight booked originally or refund ticket cost.
If airline doesn’t inform passengers about cancelled flight up to 24 hours ahead, it will have to refund the full ticket value, with compensation. Similarly, for delays communicated more than 24 hours before scheduled departure, airline must offer option of full refund of ticket cost if the delay is for more than four hours.
If delay results in flight departing next day, then airline will have to offer free hotel stay. These norms will be applicable only if delay is due to fault of airline, and not caused by bad weather. If a delay results in a passenger missing a connecting flight, then airline will have to pay Rs.5,000 to Rs.20,000.
In case of lost baggage, the minimum compensation proposed is Rs.3,000 per kg. If baggage is delayed or damaged, airline is liable to pay Rs. 1,000 per kg. If passenger doesn’t receive due compensation, grievances can be filed on Ministry of Civil Aviation’s AirSewa app or at Directorate General of Civil Aviation (DGCA) portal.
Both domestic and international airlines operating in India are now allowed to offer internet and mobile services on-board its aircraft to passengers in Indian airspace. However, airlines, will require licence from aviation authorities for providing these services.
The Union Ministry of Civil Aviation launched AirSewa website and app to track flights, register complaints to offer people a convenient and hassle-free air travel experience.
Both include a mechanism for grievance redressal, back-office operations for grievance handling, flight status and airport information.
- Passengers can register their grievances through this new service by uploading voice or video along with an elaborate description about their grievances.
- On reporting grievances passengers will be given a unique reference number for each of their reported grievances via an email and SMS.
- The users can track the status and response to these grievances through the web portal as well as mobile app based on the reference number provided.
- Once the grievance is closed the user has an option to provide his feedback and rate the overall experience and satisfaction.
- Each shared grievance will be directed to the responsible nodal agency for resolution based on the category chosen by the complainant.
- Each grievance have a resolution timeline defined for initial response as well as final resolution and the nodal officer will communicate via an email and SMS.
- Besides, user can check the flight status and schedule between any airports on the basis of flight number or for all flights to a particular airport.
- Airport information will be also displayed which will include basic details like weather, contact information of airport services like transport/parking, rest and relax, Wi Fi service.