Customer Focus Services (CFS) Current Affairs - 2019
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Microsoft has sued an Indian company C-Cubed Solutions along with other entities for misusing its name and registered trademarks by providing fraudulent technical support services to unsuspecting consumers.
In this regard, Microsoft’s Digital Crimes Unit has filed a civil lawsuit in federal court located in the Central District of California against C-Cubed Solutions for unfair and deceptive business practices and trademark infringement.
As per the lawsuit, C-Cubed Solutions along with other entities had used the Microsoft trademarks to enhance their credentials and confuse customers without any authorisation from them. Microsoft is demanding a jury trial against these entities.
Microsoft is also seeking from jury a permanent injunction to restrain and enjoin these entities for the infringement of their registered trademarks and directly or indirectly engaging in false advertising regarding the quality or security of Microsoft software.
It should be noted that, law suit has mentioned C-Cubed as a private company associated under Indian law. Its directors include Marc Haberman, Rachel Eilat Haberman and Jay Wurzberger. It is a subsidiary of California-based Customer Focus Services (CFS) and operates the mail server by which CFS.
Microsoft has chosen to sue these entities after they had received more 65,000 customer complaints regarding fraudulent tech support scams since May 2014.