Digital India Current Affairs

Government launches Rail Madad app to expedite and streamline passenger grievance redressal

The Union Ministry of Railways has launched Rail MADAD (Mobile Application for Desired Assistance During travel) Application to expedite and streamline passenger grievance redressal. The application was launched inline with Union Government’s Digital India Initative.

Rail Madad app

The app for the first time completely digitized the Complaint management system. It integrates RPGRAMS (Railway Passenger Grievance Redressal and Management System) developed by Northern Railway (Delhi Division).

It registers complaint of passengers with minimum inputs. It also has option of photo and issues unique ID instantly. It relays complaint online to relevant field officials for immediate action. The action taken on complaint is also relayed to passenger through SMS.

It also displays various helpline numbers (e.g., Security, Child helpline etc) and provides direct calling facility for immediate assistance in one easy step. It integrates all modes of filing complaints including offline and online modes on single platform.

It presents holistic picture of weak and deficient areas and enable focused corrective action by officials concerned. It also aids in data analysis of reports to generate trends on various performance parameters of selected train and stations like cleanliness, amenities etc to make managerial process more precise and effective.

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IRTC Next Generation e-Ticketing System: Ministry of Railways launches new user interface

Union Ministry of Railways has launched new user interface of its Next Generation e-Ticketing (NGeT) System on Indian Railway’s Online Travel Portal (www.irctc.co.in). Through NGeT system, Indian Railways new online ticket booking system provides user-friendly, easy and fast way of booking rail tickets by automating journey planning and purchase of tickets. It was launched as part of Union Government’s Digital India’ initiative to harness power of technology and in making lives easier for citizens of India.

Features of New User Interface of NGeT System

Using it user can now enquire and search trains and also check availability of seats without logging in the system, thereby saving time of the users. They also can now change font size of website for comfortable viewing.

It will provide enhanced class-wise, train-wise, destination-wise, departure and arrival time wise and quota-wise filters for facilitating customer while planning their journeys. It also arranges information about train including train no, train name, originating and destination station and distances between them, arrival and departure time and journey time on single screen information.

It also has new features for payments such as My Transactions which will help user to view their booked tickets based on Booking Date, Journey Date, Upcoming Journey and completed journey. It also has waitlist prediction which will allow user to get probability of wait-listed or RAC tickets getting confirmed.

It also has journey planner page, history of all journeys, bookings, cancellation. User can find out availability for entire Advance Reservation Period (of 120 days), except for few trains in improvised page. User can perform multiple activities through booked history with improved interface for cancellation of tickets, printing of tickets, request for additional SMS, selecting alternative train and change of boarding point if required.

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