e-governance Current Affairs - 2020

Common Service Centres of GoI to take over E-Commerce in rural areas

On April 29, 2020, the Government of India announced that the Common Service Centres will now take over village level online retail chain. The step is expected to reach more than 60 crores of people in rural region.


The Common Service Centres are to take over the jobs of E-commerce Giants Flipkart and Amazon in the rural regions. The initiative is promoted by Government of India. The village-level online retail chains are being created to address the difficulties created by the restrictions imposed on mobility. GoI has plans to provide massive essential supplies through this initiative.

The outlets are to be set up and run by private individuals. However, they are to be monitored directly by the Ministry of electronics and IT.

Common Service Centres

The Common Service Centres are to supply essential commodities like milk, vegetables, fruits, pulses, etc. The consumers shall place their orders at these centres through special applications.

The Common Service Centres were established in 2006 under National E-Governance Plan. They were to provide cost-effective, high quality voice and data services in the areas of education, telemedicine, e-governance and entertainment.

The CSC were established to access information to all rural citizens. It also helps in skill upgradation to the youth in the rural.

“COVID India Seva”: An interactive Platform launched by GoI

On April 22, 2020, the Union Minister of Health and Family Welfare, Dr Harsh Vardhan launched “COVID India Seva” platform. The platform is an interactive medium established to provide a channel of communication between the citizens and the Government.


The platform aims at providing transparent e-governance delivery. This is achieved by answering queries of the citizens as early as possible. The platform answers queries raised by the citizen almost in real time basis.

Other Measures

Several portals have been launched by the GoI to help India fight against COVID-19. This includes iGOT (Integrated Government Online Training) portal. The portal provides training course to doctors and other medical staffs.

National Monitoring Dashboard was launched under Department of Adminstrative Reforms and Public Grievances. The portal has now received more than 25,000 grievances in just 20 days.

The following are the other portals launched

  • A Dashboard to provide details about dhabas and Repair Shops in highway to help trucks during the extended lock down.
  • An Integrated Geospatial platform to support Arogya Setu
  • YUKTI Portal to complete youths combating COVID-19 with knowledge.