Emergency Response Support System Current Affairs - 2019

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Emergency Response Support System (ERSS) launched in 16 States and UTs

The 112 helpline which was earlier launched in Himachal Pradesh and Nagaland was launched in 16 states and UTs by Union Home Minister Rajnath Singh under the Emergency Response Support System (ERSS).

The 16 states and Union Territories where the helpline was launched were Andhra Pradesh, Uttarakhand, Punjab, Kerala, Madhya Pradesh, Rajasthan, Uttar Pradesh, Telangana, Tamil Nadu, Gujarat, Puducherry, Lakshadweep, Andaman, Dadar and Nagar Haveli, Daman and Diu, Jammu and Kashmir.

Emergency Response Support System (ERSS)

The Emergency Response Support System (ERSS) integrates police (100), fire (101) and women (1090) helpline numbers into a single 112 helpline number and the process is on to integrate the health emergency number (108) soon.

To access the ERSS the person can dial ‘112’ on a phone. The person can also press the power button of a smartphone three times quickly to send a panic call to the Emergency Response Centre or long press the ‘5’ or ‘9’ key to activate the panic call from the normal phone.

The ERSS can also be accessed through  ‘112’ India mobile app, which is available free on Google Play Store and Apple Store or log onto the ERSS website for the respective state and send an emergency email or SOS alert to state Emergency response centre.

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Himachal Pradesh becomes first state to launch single emergency number 112

Himachal Pradesh has become the first state in the country to implement Emergency Response Support System (ERSS) as Union Home Minister Rajnath Singh launched ERSS number 112 for the state. Under this system, all emergency numbers like 100 for police, 101 for fire, 102 for ambulance and disaster response have been integrated into one number ‘112’. This emergency number has been introduced on basis of US emergency number 911. Gradually this emergency number will be started in other states of the country.

Emergency Response Support System (ERSS)

It will provide single emergency response number across the country, providing 24*7 efficient and effective response system which can receive inputs from various voice and data services like voice call, SMS, e-mail and panic buttons in public transport, to attend to citizens in distress.

It can also identify the location of persons in distress, connecting through voice or data, and immediate assistance will be provided to the affected. It will help in optimum utilisation of manpower and prompt action on emergency calls. In addition to this, problems related to coordination among police force will also be simplified.

It has feature of automated response system for timely dispatch of field resources (police) to the location of incidence using the system. It also has GPS (Global Positioning System) enabled dispatch of vehicles to locate nearest vehicles. It will provide standardized and easy to use mobile apps, IoT (Internet of Things) applications on Pan-India basis.

Background

The ERSS project was approved by Union Ministry of Home Affairs (MHA) based on the recommendations of the Justice Verma Committee in the backdrop of unfortunate incident of Nirbhaya in December 2012 in national capital New Delhi. ERSS) was earlier referred as Nationwide Emergency Response System. The project was approved budgetary provision of Rs.321.69 crore under the Nirbhaya Fund with view to introduce Pan-India Single Emergency Response Number ‘112’ to address all kinds of distress calls such as police, fire and ambulance etc.

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