Indian Railways Current Affairs

IRCTC inks MoU with CSC for delivery of rail tickets

The Common Service Centres (CSCs) Special Purpose Vehicle (SPV) has signed Memorandum of Understanding (MoU) with Indian Railway Catering and Tourism Corporation (IRCTC) for delivery of railway services through CSC centres. This will allow CSCs to work as IRCTC agents for train ticket bookings.

Key Facts

CSCs will now be able to book general tickets. Under the agreement, all 2.9 lakh CSCs spread across the country will be able to book both reserved and unreserved train tickets. All CSCs will be connected with technology for railway ticket booking.

Moreover, Government is planning to empower CSCs to act as banking correspondents and to sell insurance too in the future. It is also pushing private sector participation in providing digital services through these platforms. Thus, these centres apart from providing digital literacy will provide services like Aadhaar payments, pension, banking, and insurance.

Common Service Centres (CSC)

CSC is an initiative of Ministry of Electronics & IT (MeitY). It is strategic cornerstone of Digital India programme. It is pan-India network catering to regional, geographic, linguistic and cultural diversity of country, thus enabling Government’s mandate of a socially, financially and digitally inclusive society.

There are as many as 2.91 lakh CSCs operate in the country today. They are mostly ICT enabled front end service delivery points at village level for delivery of government and private services. These CSCs serve as access points for delivery of essential public utility services, social welfare schemes, financial, healthcare, education and agriculture services, apart from host of B2C services to citizens in rural and remote areas of the country. They also serve as change agents by promoting rural entrepreneurship and building rural capacities and livelihoods.

Tags:

Government launches Rail Madad app to expedite and streamline passenger grievance redressal

The Union Ministry of Railways has launched Rail MADAD (Mobile Application for Desired Assistance During travel) Application to expedite and streamline passenger grievance redressal. The application was launched inline with Union Government’s Digital India Initative.

Rail Madad app

The app for the first time completely digitized the Complaint management system. It integrates RPGRAMS (Railway Passenger Grievance Redressal and Management System) developed by Northern Railway (Delhi Division).

It registers complaint of passengers with minimum inputs. It also has option of photo and issues unique ID instantly. It relays complaint online to relevant field officials for immediate action. The action taken on complaint is also relayed to passenger through SMS.

It also displays various helpline numbers (e.g., Security, Child helpline etc) and provides direct calling facility for immediate assistance in one easy step. It integrates all modes of filing complaints including offline and online modes on single platform.

It presents holistic picture of weak and deficient areas and enable focused corrective action by officials concerned. It also aids in data analysis of reports to generate trends on various performance parameters of selected train and stations like cleanliness, amenities etc to make managerial process more precise and effective.

Tags:

Advertisement

12345...102030...74