Indian Railways Current Affairs - 2019
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The North Central Railways (NCR) launched two mobile apps, NCR RASTA (Railway assets Summerised Tracking Application) and Yatri RASTA (Railway Approach to Station Tracking Application) for its employees and passengers, respectively, for locating assets and stations.
Both these apps are aimed at helping to fulfil twin objectives of better passenger service and asset maintenance by using cutting-edge technology and for handling emergencies.
NCR RASTA app: It is for use of railway officers and staff and has exact mapping of all railway assets. It will enable railway staff to reach desired asset using Google Navigation in case of any emergency.
Yatri RASTA app: It will allow general public to locate railway stations easily. It is already available for smartphones running on Android and can be downloaded free of cost from Google Play Store.
North Central Railway (NCR)
NCR is one of the seventeen railway zones in India. It is headquartered at Allahabad and comprises three divisions Allahabad, Jhansi and Agra .It is known as Workhorse of Indian Railways and is also referred as heartbeat of Indian Railways. It spans over parts of Uttar Pradesh, Rajasthan, Haryana and Madhya Pradesh with about 3062 route km. of Broad Gauge comprising predominately, double line-electrified sections defining sides and diagonals of Golden Quadrilateral. The largest railway station in NCR is Kanpur Central.
Indian Railway Catering and Tourism Corporation (IRCTC) has launched Artificial Intelligence (AI) powered chatbot– Ask Disha ((Digital Interaction to Seek Help Anytime) to help its users answer various queries. The chatbot is special computer programme designed to simulate conversation with users, especially over the internet. It has gone live on IRCTC’s next-gen e ticketing website and soon will be integrated on the IRCTC Rail Connect Android app.
The first-of-its-kind initiative by IRCTC is aimed at facilitating accessibility by answering users’ queries pertaining to various services offered to railway passengers. The chatbot is voice enabled and will support several regional languages in the near future. It will offer greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of the services that IRCTC provides. Users can also ask questions to AI chatbot by visiting IRCTC website. As soon as the users start typing their queries, AI chatbot automatically starts showing some options based on typed phrases. Users can then either pick one of queries from displayed options or type in complete question if their query is not being displayed on the screen. The essential features of AskDisha include ability to quickly answer to customer queries, ability to provide round-the-clock customer support, ability to multitask, zero waiting time for query to get answered and overall ability to provide customer with stress-free experience and overall customer satisfaction.