IRCTC Current Affairs

Ask Disha: IRCTC launches AI chatbot to answer user queries

Indian Railway Catering and Tourism Corporation (IRCTC) has launched Artificial Intelligence (AI) powered chatbot– Ask Disha ((Digital Interaction to Seek Help Anytime) to help its users answer various queries. The chatbot is special computer programme designed to simulate conversation with users, especially over the internet. It has gone live on IRCTC’s next-gen e ticketing website and soon will be integrated on the IRCTC Rail Connect Android app.

Ask Disha

The first-of-its-kind initiative by IRCTC is aimed at facilitating accessibility by answering users’ queries pertaining to various services offered to railway passengers. The chatbot is voice enabled and will support several regional languages in the near future. It will offer greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of the services that IRCTC provides. Users can also ask questions to AI chatbot by visiting IRCTC website. As soon as the users start typing their queries, AI chatbot automatically starts showing some options based on typed phrases. Users can then either pick one of queries from displayed options or type in complete question if their query is not being displayed on the screen. The essential features of AskDisha include ability to quickly answer to customer queries, ability to provide round-the-clock customer support, ability to multitask, zero waiting time for query to get answered and overall ability to provide customer with stress-free experience and overall customer satisfaction.

Month: Categories: Science and Technology Current Affairs - 2018

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IRCTC inks MoU with CSC for delivery of rail tickets

The Common Service Centres (CSCs) Special Purpose Vehicle (SPV) has signed Memorandum of Understanding (MoU) with Indian Railway Catering and Tourism Corporation (IRCTC) for delivery of railway services through CSC centres. This will allow CSCs to work as IRCTC agents for train ticket bookings.

Key Facts

CSCs will now be able to book general tickets. Under the agreement, all 2.9 lakh CSCs spread across the country will be able to book both reserved and unreserved train tickets. All CSCs will be connected with technology for railway ticket booking.

Moreover, Government is planning to empower CSCs to act as banking correspondents and to sell insurance too in the future. It is also pushing private sector participation in providing digital services through these platforms. Thus, these centres apart from providing digital literacy will provide services like Aadhaar payments, pension, banking, and insurance.

Common Service Centres (CSC)

CSC is an initiative of Ministry of Electronics & IT (MeitY). It is strategic cornerstone of Digital India programme. It is pan-India network catering to regional, geographic, linguistic and cultural diversity of country, thus enabling Government’s mandate of a socially, financially and digitally inclusive society.

There are as many as 2.91 lakh CSCs operate in the country today. They are mostly ICT enabled front end service delivery points at village level for delivery of government and private services. These CSCs serve as access points for delivery of essential public utility services, social welfare schemes, financial, healthcare, education and agriculture services, apart from host of B2C services to citizens in rural and remote areas of the country. They also serve as change agents by promoting rural entrepreneurship and building rural capacities and livelihoods.

Month: Categories: India Current Affairs 2018

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