Ministry of Civil Aviation Current Affairs

Government launches chatbot loaded AirSewa digital platform for air passengers

Union Civil Aviation Ministry launched the upgraded version of AirSewa 2.0 web portal and mobile app in New Delhi. The major improvements in upgraded version of web portal include features such as secure sign-up and log-in with social media, chatbot for travellers support, improved grievance management including social media grievances.

Upgraded AirSewa 2.0

The upgraded version of AirSewa operates through interactive web portal as well as through mobile app for both Android and iOS platforms. It will offer passengers convenient and hassle-free air travel experience. It will allow flyers to register their complaints through social media using hashtag (#) AirSewa. It will provide all required information about flights operating from various airports across country including real-time flight status and details of flight schedule. It will provide all facilities and services including assistance to disabled or unaccompanied minor that are available at airports across India. It will also help capture air travellers’ feedback for policy interventions.

Month: Categories: India Current Affairs 2018

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Digi Yatra: Government releases policy on biometric based digital processing of passengers at airports

Union Ministry of Civil Aviation has released policy on biometric based digital processing of passengers at airports called Digi Yatra. The initiative seeks to promote paperless and hassle-free air travel. It will be operational by end of February, 2019 at Bengaluru and Hyderabad airports.  In later phase, Airports Authority of India (AAI) will roll out this initiative at Kolkata, Varanasi, Pune and Vijayawada airports by April 2019.

Digi Yatra

Under it, there will be one-time verification at departure airport while travelling for first time using ID. After successful verification, facial recognition biometric will be captured and stored in Digi Yatra ID. With this initiative, ticket booking, airport entry and boarding pass security check-in will be made digital.

For this system, passengers will be registered through centralized system and will be given Digi Travel ID. This ID will include details such as names of passengers, their e-mail id, mobile number and any other identity card in case of non-basis. Travelers can also use this ID when booking tickets.

This initiative will bring benefits to passengers and all stakeholders involved in process including airport operator who will be having travel information in advance for better resource planning and real-time data of passengers within terminal. This will enable the operator to take proactive action to avoid congestion.

Month: Categories: India Current Affairs 2018

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