Ministry of Railways Current Affairs

Government launches Rail Madad app to expedite and streamline passenger grievance redressal

The Union Ministry of Railways has launched Rail MADAD (Mobile Application for Desired Assistance During travel) Application to expedite and streamline passenger grievance redressal. The application was launched inline with Union Government’s Digital India Initative.

Rail Madad app

The app for the first time completely digitized the Complaint management system. It integrates RPGRAMS (Railway Passenger Grievance Redressal and Management System) developed by Northern Railway (Delhi Division).

It registers complaint of passengers with minimum inputs. It also has option of photo and issues unique ID instantly. It relays complaint online to relevant field officials for immediate action. The action taken on complaint is also relayed to passenger through SMS.

It also displays various helpline numbers (e.g., Security, Child helpline etc) and provides direct calling facility for immediate assistance in one easy step. It integrates all modes of filing complaints including offline and online modes on single platform.

It presents holistic picture of weak and deficient areas and enable focused corrective action by officials concerned. It also aids in data analysis of reports to generate trends on various performance parameters of selected train and stations like cleanliness, amenities etc to make managerial process more precise and effective.

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Mission Raftar: Ministry of Railways organizes one day workshop to raise speed of trains

Ministry of Railways conducted one day workshop Mission Raftaar aimed at raising average speed of freight trains and coaching trains in New Delhi. The workshop was inaugurated by Minister of State (MoS) for Railways Rajen Gohain and Chairman of Railway Board Ashwani Lohani. It was attended by all members of Railway Board along with General Managers of Zonal Railways & Senior Railway officers were present on occasion.

Mission Raftar

The mission aims at doubling average speed of freight trains and increasing average speed of coaching trains by 25kmph over a five year period. It was launched as part of strategy of Indian Railways to keep pace with growing competition from competing modes viz. road and airlines etc. Under it, specific actions and policy decisions have been initiated on railways for addressing different factors inhibiting average speeds.

Under it, major constraints to rail mobility such as non-uniform sectional speeds have been identified and multi-pronged strategy has been developed to overcome the existing impediments due to fixed infrastructure, movable infrastructure, operational practices and institutional mechanisms.

Significance

The mission will help to reduce travel time for passengers, transit time for cargo, reduce operational cost, improve revenues and railway’s market share and also reduce pollution as railways in considered environment friendly and economical mode of transport. Principal routes of railways on Golden Quadrilateral (Delhi-Mumbai-Chennai-Kolkatta) along with diagonals which carry approximately 58% of freight traffic and 52% of coaching traffic has been taken up for initial emphasis of the mission.

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