Ministry of Railways Current Affairs - 2019
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Union Ministry of Railways has launched Rail Sahyog web portal (www.railsahyog.in). It will provide platform for Corporates and PSUs to fund creation of amenities at railway stations through Corporate Social Responsibility (CSR) funds.
Rail Sahyog portal
This portal will allow companies to register their requests for contributing to create amenities at railway stations through their CSR funds. These requests will be processed by Railway officials and based on tprinciple of first come first serve, requests will be shortlisted. Selected applicants will be intimated to deposit the funds with Railways or its nominated agencies like RITES or RAILTEL etc. The nominated agency will get the work executed thereafter.
The portal with provide simplicity and transparency for companies to fund creation of amenities at Railway stations through CSR funds. It will provide opportunity for industry, companies, associations to collaborate with Indian Railways. Fund utilized for creation of amenities will be beneficial for passengers and for neighbourhood of railway vicinity.
The Union Ministry of Railways has launched Rail MADAD (Mobile Application for Desired Assistance During travel) Application to expedite and streamline passenger grievance redressal. The application was launched inline with Union Government’s Digital India Initative.
Rail Madad app
The app for the first time completely digitized the Complaint management system. It integrates RPGRAMS (Railway Passenger Grievance Redressal and Management System) developed by Northern Railway (Delhi Division).
It registers complaint of passengers with minimum inputs. It also has option of photo and issues unique ID instantly. It relays complaint online to relevant field officials for immediate action. The action taken on complaint is also relayed to passenger through SMS.
It also displays various helpline numbers (e.g., Security, Child helpline etc) and provides direct calling facility for immediate assistance in one easy step. It integrates all modes of filing complaints including offline and online modes on single platform.
It presents holistic picture of weak and deficient areas and enable focused corrective action by officials concerned. It also aids in data analysis of reports to generate trends on various performance parameters of selected train and stations like cleanliness, amenities etc to make managerial process more precise and effective.