National Informatics Centre Current Affairs - 2019
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Union Consumer Affairs Ministry launched a mobile app called ‘Consumer App’ to help consumers across the country to register their grievances online at the same time provide suggestions on several consumer-related issues. It is a step taken towards achieving the objective of digital India.
About Consumer App
The app has been developed by National Informatics Centre (NIC). It is available for free in English and Hindi and can be downloaded on Android and iOS platforms from Play Store/Apple Store.
The complaint lodged by a consumer via this app would be forwarded and referred to respective consumer platform.
The complaints will be monitored on a daily basis and once in a week a meeting will also be conducted with in-charges of app, secretary, joint secretary in-charge and other officials. At this meeting the stock of weekly complaints reported, the nature of the complaint and other aspects will also be discussed.
- It is a user-friendly app and any consumer can file a complaint via this app which will be further referred to respective companies. There are almost 42 sectors of consumer durables, e-commerce, air travel, real-estate, banking, electronic products and several other categories, about which a consumer can gain information and register complaint via this app which also includes tracking his complaint status via this app.
- The ministry will process the complaints for redressal for nearly 250 categories of products and services and consumers will get regular update about the status of their complaints and these will be closed only when consumers submit that issues are resolved or they are satisfied.
- As per the claims made by Ministry the consumer complaints will be redressed at least within 20 days and a maximum of 60 days.
Tags: Consumer Affairs Ministry • Consumer App • Grievance Redressal • National Informatics Centre • Online app
Union Ministry of Road Transport and Highways (MoRTH) has decided to modify the format of driving licenses to smart card type driving licences so as to follow a standardised format nationwide.
Nitin Gadkari, Road Transport and Highways Minister in a written reply in Rajya Sabha, notified that MoRTH has prescribed a common standard format and design of Driving Licence for Pan India.
Need: Around 30% of Indians drive with fake or bogus licenses. Police reports in just of Delhi NCR region suggests that, cases of underage driving have jumped to 589% and in 1st 15 days of January 2019, 61 unpermitted juvenile cases were registered and issued with challans. A report from Nissan India and road safety NGO SaveLIFE Foundation highlighted worrying part of underage driving. Thus, ministry’s move to this new format is expected to help curb this situation to some extent.
Proposed Changes: MoRTH seeks to modify current format of driving licenses to laminated card without chip or smart card type driving licences and which will include nationwide standardised format of placement of information, standardization of fonts etc.
For this purpose, RTOs (Regional Transport Offices) should issue a uniform format of driving licenses across nation using a universal smart card driving license format.
Implementation: The desired changes to Pan India Licence format will be implemented through MoRTH’s flagship application called SARATHI (for Driving License).
The application is developed by NIC (National Informatics Centre).
It has a common countrywide database of all driving license holders, with almost 15 crore driving license records being available in its central repository, which is a part of National Registry.
No Duplication: SARATHI has a unique feature to identify duplicate records in real time online basis and can also access information about challans if any, this then facilitates licencing authority that offender drivers do not get a duplicate driving licence.