Income Tax (IT) Department under the Union Finance Ministry has launched an on-line chat service on its national website www.incometaxindia.gov.in with a prominent icon stating ‘Live Chat Online- ask your query’.
It was announced by Minister of State (MoS) for Finance, Shiv Pratap Shukla while replying in the Lok Sabha. Since its launch in October 2017 it has altogether benefited 8,424 people.
The on-line chat service is aimed at facilitating the taxpayers resolve their queries by answering their basic queries and doubts relating to direct tax issues. The facility is available on all working days from Monday to Friday between 10 AM and 6 PM.
The module can also be accessed through a mobile application called ‘AayakarSetu’ on Android phone. Customer support executive having expertise in tax-related matters through this platform helps users in resolving their queries on-line.
Moreover, it has dedicated team of experts from IT department and independent tax practitioners to answer general queries of a taxpayer. This first-time initiative is aimed to enhance taxpayer services in the country.