The National Highways Authority of India (NHAI) has decided to launch in ranking system the toll plazas in an effort to address issues at toll plazas. The massive drive was launched on more than 300 toll plazas simultaneously across the country by the Highway Operation Division of NHAI
The ranking will be on the basis of cleanliness, staff behaviour, availability of ambulance and cranes in case of any emergency on highways. Ranking system of toll plazas will improve amenities and overall convenience at toll plazas. It will also create competitive atmosphere of providing best services to the esteemed highway users. Every quarter, three best toll plazas will be identified by this ranking system and their names will be published on NHAI website.
NHAI has launched countrywide drive to address issues that affect highway users, such as ease of tolling, electronic tolling (FASTag lane), cleanliness at toll plazas, deployment of marshals, behavior of toll plaza staff, cleanliness of toilets, functioning of Highway Nest (Mini), wayside amenities and availability of ambulance and cranes. NHAI has directed all field Highway Operation Unit officers to visit at least two toll plazas each across country and check the above facilities personally to improve the users convenience.
National Highways Authority of India (NHAI)
NHAI is an autonomous agency of the Union Government, responsible for management of a network of over 70,000 km of national highways in India. It was established through National Highways Authority of India Act, 1988. In February 1995, it was formally made an autonomous body. It is a nodal agency of the Union Ministry of Road Transport and Highways. It is responsible for the development, management, operation and maintenance of National Highways.