Union Railway Ministry launches Nivaran portal, an online grievance redressal system
The Union Railway Ministry has launched Nivaran portal, an online system for redressal of service related grievance of serving and former Railway employees.
It was launched by Union Railway Minister Suresh Prabhu at function held in Rail Bhawan, New Delhi.
- Nivaran portal is an online system that seeks to facilitate the employees to lodge their grievances and also monitor the progress.
- The system will also provide employees of Indian Railways facility for lodging appeal to the higher authority in case the decision is not found satisfactory.
- Highest controlling authorities will also be able to monitor the progress of grievance redressal by field offices through this system.
- It has been developed by CRIS (Centre for Railway information systems), an IT arm of Indian Railways on basis of process designed by Establishment directorate of Railway Board.
This online system for redressal of service related grievance will help to achieve Union Railway Ministry’s emphasis on the importance of its manpower. Indian Railways is the single biggest civilian employer in the country and has workforce of over 1.3 million people.